Terms and conditions of the veterinary services
The definition of the terms
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Terms and conditions of veterinary services, which together with our privacy policy and terms and conditions of website use, govern Zoomies Mobile Veterinary Care relationship with you in relation to this website and Terms and conditions. The term ‘Zoomies Mobile Veterinary Care ’ or ‘us’ or ‘we’ refers to the owner of the website and the business. The term ‘you’ refers to the user or viewer of our website.
Services provided
We will provide our veterinary services in accordance with the Royal College of Veterinary Surgeons Code of Professional Conduct. The veterinary surgeons are regulated in accordance with the Veterinary Surgeons Act 1966, to protect the publics interest and to safeguard animal health and welfare. We will provide veterinary services to you during our normal business hours.
The emergency veterinary services to you are provided by local associated veterinary practice with whom we have an appropriate arrangement.
The veterinary service out of usual business hours are provided by out of hours service named on the website. We may change our normal business hours from time to time - please see our website for our current opening hours.
You are responsible for making appointments to receive veterinary services. You can do so in person, or by contacting us at the email address, phone number or (where available) by using the online booking system on our website set out above. We do not guarantee that appointments will be available at your preferred time.
We reserve the right to refuse to provide veterinary services in the future if you, due to the mobile nature of the business, fail to give reasonable notice of cancellation. We expect all our clients to treat every member of our practice with courtesy and respect.
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We do not tolerate rude or abusive behaviour towards our team and such behaviour directed to our team may result in withdrawal of our services.
Consent and Instruction by a person appointed by you
If you wish for someone else (as an authorised agent) to present your pet for consultation or treatment, or to pick up a prescription for your pet, on your behalf please let the Practice know. You will also need to confirm whether you are happy for us to discuss details in relation to your pet’s treatment with this person.
Fees
Our prices are subject to review from time to time without notice. All invoices must be settled in full on receipt of the invoice. At our discretion, a delay to full payment for your pet’s treatment may be agreed for such reasonable period as we may determine but you still remain liable in full for all invoices and all sums at the end of this extended payment period and we are under no obligation to offer this.
We currently do not process direct insurance claims, but we will be happy to assist you with indirect claims. We may charge an administration fee for processing any indirect claims with your insurer. Where any payment remains outstanding for over 14 days, we reserve the right pursue standard debt collection process and further court action, if required. All costs incurred associated with us engaging a third party for such a purpose will be added on top of the unpaid amount outstanding and will be payable by the debtor. In the event that any invoice or other sum owed by you is not paid when due then we reserve the right to withdraw any veterinary services and charge 8% interest on any amount outstanding.
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Prescriptions
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Prescriptions may only be issued following a clinical assessment of your animal. We may, at our discretion, require an updated clinical assessment of your pet before issuing a repeat prescription – please make your request in sufficient time to be able to arrange an updated clinical assessment if required.
We may charge you to issue written prescriptions or repeat prescriptions. Those charges are necessary to cover, for example, the time, responsibility and professional insurance costs involved. We will advise you of the costs before issuing a written prescription.
You may choose to have prescriptions dispensed by our practice or by another veterinary practice, clinic or pharmacy. If you choose to have your prescription dispensed by our practice, we will advise you of availability and costs before dispensing any medicinal or pharmaceutical products.
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Liability
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The practice carries professional indemnity insurance. The practice will supply veterinary services and products to you on the basis that the liability of the practice for any loss, claim, cost or expense arising out of the supply shall be limited to a maximum of the insured sum.
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Disclaimer
The information contained on our website, and in these terms and conditions, is intended for information and reference purposes only. Whilst we take every care to ensure that the information is accurate and complete, it should not be relied upon as a replacement for seeking advice from a qualified veterinary surgeon.
These terms and conditions have last been updated on 5th of March 2024.