Terms and conditions of Health plan membership

The definition of the terms

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Terms and conditions of veterinary services which together with our privacy policy and terms and conditions of website use govern Zoomies Mobile Veterinary Care relationship with you in relation to this website and Terms and conditions. The term ‘Zoomies Mobile Veterinary Care ’ or ‘us’ or ‘we’ refers to the owner of the website and the business. The term ‘you’ refers to the user or viewer of our website.

 

What do the terms and conditions cover

These are the terms and conditions on which you may join and use our Health plans. These terms include important information - please read them carefully. We recommend that you print a copy of these terms for future reference. By joining and using our Health plan services you accept and agree to be bound and abide by these terms.

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Health plans

Health plan is a preventative pet healthcare plan. It is not a pet insurance policy or intended to be a replacement for a pet insurance policy.

Your subscription is specific to your pet identified in your application. When you apply to join the health plan we will identify your pet based on your registration details and pets’ breed standards. Your subscription is specific to that pet and cannot be used for any other pet or transferred to another pet.

The veterinary services and benefits that you will receive depend on your chosen plan.

The veterinary services and benefits are bound to the chosen plan. It will include discounts on half yearly health checks (two in a year), full year supply of flea and worming treatment dispensed either in bulk ( only applies to the annual plan option) or in monthly or three-monthly intervals ( for both annual plan and monthly plan ).

The health plan also includes primary vaccination course and annual booster vaccinations ( including kennel cough vaccine for dogs). Repeated vaccinations due to the missed appointments may be included up to our discretion.

Nail clipping and anal glands expression is included only if performed on concurrent visits.

We may make changes to the veterinary services and benefits under your subscription.

We may do so annually when the contract automatically renews or during a contract year if any veterinary services or benefits under your subscription are no longer available and will let you know at least 30 days before the change will take effect. If you do not agree to the change, you may end the contract by letting us know at least 7 days before the date that the change will take effect.

You are responsible for following our vets’ and nurses’ guidance, and for ensuring your pet attends the practice regularly for the preventative healthcare checks which are included as part of your membership of the Health plan. If we are unable to maintain your pet’s health because you haven’t followed guidance or attended the practice we may need to terminate your membership. Termination would be in writing as outlined below, and with immediate effect.

 

Term of your subscription

Your subscription is an annual rolling contract. The price of your subscription is based on the provision of veterinary services and benefits over a 12-month period. Each 12-month period being referred to in these terms as a “contract year”.

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Your rights to end your subscription

Ending your subscription when you have changed your mind (Consumer Contracts Regulations 2013). If you join any of our Health plans, you have a legal right to change your mind and cancel your subscription immediately within 14 days of the date your contract started. If you have received any services discounted by one or more of our Health plans, you will need to pay the outstanding balance priced by our usual charge out rate minus the price already paid.

Ending your subscription where your pet has died. You can end your subscription immediately if your pet dies.

Ending your subscription because you no longer wish to maintain your subscription. You can end your subscription at any time for any reason, including a change of services or a change of price. If you have received any services discounted by one or more of our Health plans, you will need to pay the outstanding balance priced by our usual charge out rate minus the price already paid.

Ending your subscription if you do not want it to automatically renew. If you do not want your subscription to automatically renew at the end of a contract year, you must let us know at least 7 days before the end of that contract year.

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How to end your subscription

You must tell us that you want to end your subscription by email or phone call. Please provide your name, home address, details of your pet, phone number and your email address if available.

Our rights to end your subscription

Ending your subscription because of something you have done or not done. We can end your subscription immediately at any time for any of the following reasons:

• If the information that you provided to us on registration is inaccurate, incomplete or misleading;

• If your pet ceases to be registered with our practice;

• If you break any of the terms of the contract, including if you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due.

Ending your subscription in any other circumstances. We may end your subscription at any time for any other reason. We will write to you to let you know at least 30 days before the contract ends.

 

 

Price and payment

You must pay the price for your subscription in advance in monthly instalments or in a single annual payment dependent on your choice of plan.

If you have chosen payment in monthly instalments, you must pay the price for the first month to us by debit card, credit card or cash when we accept your application. After that, you must pay the price for each month to us by direct debit only. We are unable to accept any other form of payments. We will provide you with a direct debit mandate (or a link to set up your direct debit online) when you apply to join any of the Health plans. You must let us know about any changes to your direct debit details at least 14 days before your next payment is due.

Failed Direct Debit payments, eg because of a lack of available funds, cause a significant increase in administration costs for the practice. We reserve the right to charge an administration fee of £5 for each failed payment. This administration charge will be added to your account.

After a failed Direct Debit payment, we will re-present our payment request to your bank after 3-5 working days.

If the second payment request also fails, a second administration charge may be added to your account. We will make a third and final payment request to your bank after a further 3-5 working days. If this payment request is unsuccessful your Health plan membership will be cancelled automatically and your pet will no longer receive the associated benefits and discounts.

If your Health plan membership is cancelled automatically because of failed direct debits, your account will be reviewed and you will be charged the full price of any products and services received during the course of your membership, minus any membership fees received to date.

 We may increase or decrease the price of your chosen plan. We may do so annually when your subscription automatically renews. We will let you know at least 30 days before the change will take effect. If you do not agree to the change, you may end the contract by letting us know at least 14 days before the date that the change will take effect.

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How we use your information

Easy Direct Debits Limited and Zoomies Mobile Veterinary Care will hold and use your personal data (as defined by UK data protection laws) for the purpose of administering your preventative healthcare plan.

Both Zoomies Mobile Veterinary Care and Easy Direct Debits Ltd may record and monitor inbound and outbound telephone calls for training purposes. These calls may also be referred to in relation to any future queries.

We will take all reasonable precautions to ensure the security of your data. Your data will not be shared with anyone else unless there is a legal requirement for us to do so.

You have the right to see your personal data. If you have any queries about the data we hold, or how we use it, please write to either Zoomies Mobile Veterinary Care, or Easy Direct Debits, 18 Albert Road, Bournemouth, BH1 1BZ.

Easy Direct Debits Limited is a company registered in England and Wales with company number 09633942 whose registered office is at Ebenezer House, 5a Poole Road, Bournemouth, BH2 5QJ

 

We may make changes to these terms

We may amend these terms from time to time. We recommend that you check them each time you use our website or place an order to make sure that you are aware and understand the terms that apply at that time.

These terms were most recently updated on 30th of March 2024