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Privacy policy

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Who we are

 

Zoomies Mobile Veterinary Care is a veterinary, home care business operating in the UK.

 

What data do we collect and why?

 

Most of the personal data we collect is directly from you, as you use or request services from us, or get in touch. You will be asked for some essential information including your title, first name, surname, postal address, email address, telephone, details of your pet and, if applicable, payment information.

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This data helps us to:

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  • Provide veterinary care to your pet; 

  • Register you as a new client, to access our services;

  • Speed up form filling, if registered online;

  • Contact you about your pets health, test results, relevant updates;

  • Prevent and detect fraud, we may need to disclose information to assist legal or debt recovery processes;

  • Send you reminders about appointments and other notable dates;

  • Notify you about changes to our service.

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Who we share your personal data with

 

Sometimes we may require to share your information with other service providers to support the business.

 

This may include:

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  • Companies approved by you

  • Other veterinary specialists, laboratories and animal health providers and agencies, where the personal data cannot be anonymised or is otherwise necessary

  • Royal College of Veterinary Surgeons

  • Debt recovery agencies

  • Law enforcement, fraud prevention agencies and other public authorities

  • Insurance companies with whom you have insured your pet;

  • If we stop using their services, any of your personal information held by them will either be deleted or rendered anonymous (subject to applicable law). 

 

How do we keep your personal information secure?

 

We use appropriate technical and organisational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Any third party will only process your personal data on our instructions, and they are subject to a duty of confidentiality and other contractual terms to protect your data.

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Specific measures we use include:

 

  • Keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change; and

  • Having in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

 

Data retention

 

We retain personal information we collect from you where we have an ongoing legitimate business need to do so. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

This is in accordance with the data protection Act 2018 and consumer protection regulations 2000.

 

Updates to this Privacy Policy

 

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. 

 

You are in control of your own information

 

Under the UK data protection law you have some important rights available to you.

In summary, these include: 

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  • Request information about how we are using your data 

  • Request a copy of your personal data 

  • Request that we delete your data 

  • Where you have been asked for and given us your consent, withdraw that consent 

  • Request that we correct any personal data that is inaccurate 

  • Request that we transfer elements of your personal data to another service provider 

  • Request that we stop processing all or part of your data  

 

 

Last updated on 5th of March 2024.

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